Core Banking System Upgrade
Friday, January 25th – Monday, January 28th


Debit and ATM cards will continue to work during system upgrade weekend however account balances will not be available.

Download our System Upgrade Customer Guide

 

  • WHY ARE WE UPGRADING OUR CORE BANKING SYSTEM?
    This is an investment in our future to enhance your overall banking experience.
  • WILL MY ACCOUNT NUMBERS CHANGE?
    No.
  • IS MY INFORMATION STILL SECURE?
    Yes.
  • WILL THIS IMPACT MY DIRECT DEPOSIT OR PRE-AUTHORIZED/REOCCURRING PAYMENTS?
    No.
  • CAN I USE MY CURRENT CHECKS?
    Yes.
  • WILL MY DEBIT OR ATM CARD CONTINUE TO WORK?
    Yes.
  • WILL INTEREST EARNED ON DEPOSIT ACCOUNTS BE IMPACTED?
    No.
  • WILL ESTATEMENT AVAILABILITY CHANGE?
    Yes. Your current eStatements will not convert to the new system. Please download and print eStatement history before Friday, January 25, 2019 (especially for tax purposes). Once the system has been converted, eStatements will resume, going forward for future statements.
  • HOW WILL THE UPGRADE IMPACT INTERNET AND MOBILE BANKING?
    Internet and Mobile Banking systems will require new login procedures.
  • WILL BILL PAY BE IMPACTED?
    Yes. All Bill Pay information will convert however, eBills will no longer be available. Please contact all eBill payees to
    request paper bills going forward.
  • WILL MOBILE BANKING REQUIRE A NEW APP?
    Yes. Download our new app on or after Monday, January 28TH.

Internet Banking will require new login procedures to authenticate your identity before allowing access to your accounts. Please use the revised link on our homepage on or after Monday, January 28th to begin.

  • Internet Banking will be unavailable as of 6:00 p.m. on Friday, January 25th and will be restored on Monday, January 28th on the new system.
  • On or after Monday, January 28th, click the new link on our homepage and answer the security and account related questions to authenticate your identity.
  • Accept the Terms and Conditions and authenticate your identity.
  • Reset your password.
  • Please review your accounts to ensure accuracy.

** You are required to complete the Internet Banking login and password reset process first, before you can successfully access Bill Pay and our new mobile app.


Access to Bill Pay requires customers to complete the initial login and password reset within Internet Banking first.

  • Bill Pay will be unavailable in our current system from Tuesday, January 22nd through Sunday, January 27th, and will be restored on Monday, January 28th.
  • All Bill Pay information will convert; however, eBills will no longer be available. We’ve notified all eBill payees. Please expect paper bills going forward.


Our new app is available from the App Store® or Google Play®. If you are having difficulty locating it, please use the links below:

Apple App Store:
PERSONAL APP: https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=1441162290&mt=8
BUSINESS BANKING APP:https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=1446484330&mt=8

Apple App Store for iPad:
PERSONAL APP: https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=1441163011&mt=8
BUSINESS BANKING APP:https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=1446488365&mt=8

Google Play Store:
PERSONAL APP: https://play.google.com/store/apps/details?id=com.malauzai.DH21847
BUSINESS BANKING APP: https://play.google.com/store/apps/details?id=com.malauzai.DH21847biz

  • You are required to login to Internet Banking and complete the authentication process before you can access your
    accounts in the new mobile app.
  • On or after Monday, January 28th, please delete your existing Mechanics mobile app and search for “Mechanics Cooperative Bank” from the App Store® or Google Play®.
  • Search for “Mechanics Cooperative Bank” in the app stores and download.
  • Enter your new login credentials from Internet Banking.
  • Accept the Terms and Conditions.
  • Please review your accounts to ensure accuracy.

  • Telephone Banking will be unavailable beginning Friday, January 25th as of 6:00 p.m. and will be restored on Monday, January 28th.
  • The Telephone Banking number will remain the same, 1-866-599-6324.
  • As of Monday, January 28, 2019 the new Telephone Banking  system will require a new 12-digit PIN to both authenticate your identity and for ongoing security.
  • Specific details regarding your unique customer PIN will be forthcoming.

  • Your card and your PIN will not change.
  • Account balances will not be available during system upgrade weekend.
  • Please delete the “Card Valet” app on or after January 28th. Complete control of your debit card will now be available through Internet Banking and our new mobile app.*

* Now you can turn your Debit Card “On” and “Off” within our Internet Banking system and mobile applications for quick security lock-down if your card is ever lost or stolen. Set spending limits, setup alerts and limit use at specific merchants.


Customers utilizing checks to access Line of Credit funds are required to contact the Banks Loan Servicing Department at 508-823-7744 ext. 7120 prior to reordering checks.

Customers utilizing checks to access Line of Credit funds are required to contact the Banks Loan Servicing Department at 508-823-7744 ext. 7120 prior to reordering checks.

As we complete our core banking system upgrade, you will need to modify your QuickBooks and Quicken settings to ensure a smooth transition of your data. Please download the guide below that corresponds with your version of QuickBooks or Quicken.

QuickBooks

QuickBooks for Windows Web Connect

QuickBooks Online Express Web Connect

QuickBooks for Mac Web Connect

Quicken

Quicken for Windows Express Web Connect

Quicken for Windows Web Connect

Quicken for Mac 2015 – 2017 Express Web Connect

Quicken for Mac 2015 – 2017 Web Connect

Quicken for Mac 2007 Web Connect

Mint.com Online

Mint Online Information

Current eStatements will not convert to our new system. Customers are asked to please download and save or print eStatement history before Friday, January 25, 2019 (especially for tax purposes). Once the system has been converted, eStatements will resume going forward.


Mechanics Cooperative Bank Chooses Finastra for New Core Banking Platform

Finastra Logo
Taunton, MA – The Board of Directors and Executive Leadership Team of Mechanics Cooperative Bank are pleased to announce that we have selected a new core system provider for the benefit of our customers. This new system will bring together a wide-range of proven and specialized upgrades to create a more supportive and efficient customer experience.

Mechanics Cooperative Bank’s significant investment is aimed solely at improving the products and services available to our customers, with a complete solution built on modern architecture and technology. This comprehensive platform will help provide all Bank staff with exceptional insight for improved customer service and an overall better customer experience.

“By upgrading our core technology, we are making a long-term commitment to our customers.” said Joseph T. Baptista Jr., President and Chief Executive Officer, Mechanics Cooperative Bank. “This is an investment in our future that will help us provide better service and cutting edge products to deliver an overall better banking experience. Working with Finastra, we have selected not only a technology vendor, but a software system that will help ensure our customers’ needs and expectations and remain our top priority.”

We expect our customers to see a majority of these upgrades in early 2019. We are excited for this opportunity to improve our service and ensure our customers continue to have access to the most advanced banking products available in the banking industry.

Our top priority through this process will be to ensure that all our customers are well informed throughout the conversion. Again, we are absolutely thrilled to share this exciting news.

For further information please contact:

John McMahon
Vice President, Marketing

T: 508-454-5038
E: jmcmahon@mechanics-coop.com

About Finastra:
Finastra unlocks the potential of people and businesses in finance, creating a platform for open innovation. We provide the broadest portfolio of financial services software in the world today—spanning retail banking, transaction banking, lending, and treasury and capital markets. Our solutions enable customers to deploy mission critical technology on premises or in the cloud. Our scale and geographical reach means that we can serve customers effectively, regardless of their size or geographic location—from global financial institutions, to community banks and credit unions. Through our open, secure and reliable solutions, customers are empowered to accelerate growth, optimize cost, mitigate risk and continually evolve to meet the changing needs of their customers. 48 of the world’s top 50 banks use Finastra technology. Please visit www.finastra.com.

About Mechanics Cooperative Bank:
With total assets of $580 million, Mechanics Cooperative Bank offers a wide variety of personal and business deposit and loan products. As a Massachusetts co-operative bank, 100% of customers’ deposits are always fully insured. Established in 1877, Mechanics Cooperative Bank is Massachusetts’ second-oldest co-operative bank with eight conveniently located branches in Bridgewater, Taunton, North Dighton, Somerset, Swansea, Fall River and Westport. For more information, call 1-888-MECHANICS (632-4264) or visit Mechanics-Coop.com. Member FDIC. Member SIF. Equal Housing Lender.


Mobile Banking App Promotion