Core Banking System Upgrade
Friday, January 25th – Monday, January 28th


This core banking system upgrade will help enhance customer service and create an overall better banking experience.  Please find detailed information below explaining how this upgrade may impact you.

Due to our banking system upgrade scheduled for January 25, 2019, eStatements as of December 31, 2018 and prior to that date will not convert to our new system. Please download and save/print your eStatement history before Friday, January 25, 2019 (especially for year-end tax purposes). Once the system has been converted, eStatements will resume for future statements. For more information please call 1-888-MECHANICS (632-4264).


Internet Banking will require new login procedures to authenticate your identity before allowing access to your accounts. Please use the revised link on our homepage on or after Monday, January 28th to begin.

  • Click the “New User” link.
  • Answer the security and account related questions to authenticate your identity.
  • Accept our Terms and Conditions.
  • Reset your password.
  • Review your account information for accuracy.
  • You are done!

** Please note you will need to complete the initial login and password reset within Internet Banking first, before you can access Mobile Banking. On or after Monday, January 28th delete your existing Mechanics Mobile Banking App and search for “Mechanics Cooperative Bank” from your App Store® or Google Play®. Use your new Internet Banking login credentials for access.


Access to Bill Pay requires customers to complete the initial login and password reset within Internet Banking first.

  • eBills will no longer be available. Please contact all eBill payees to request paper bills going forward.
  • All other Bill Pay information will convert to the new system
  • Accept our Terms and Conditions.
  • Please review your Bill Pay information and payees for accuracy


Our new app is available from the App Store® or Google Play®.

  • Customers will need to complete the initial login and password reset within Internet Banking first, before accessing Mobile Banking.
  • On or after Monday, January 28th delete your existing “Mechanics Mobile Banking” app.
  • Search for “Mechanics Cooperative Bank” in the app stores and download.
  • Accept the Terms and Conditions.
  • Use your new Internet Banking login credentials for access.
  • Review your account information for accuracy and you are done!


The Telephone Banking number, 1-866-599-6324, will not change. As of Monday, January 28, 2019 the new Telephone Banking login procedure will be as follows:

  • The new system will require a new 12-digit PIN to both authenticate your identity and for ongoing security.
  • Specific details regarding your unique customer PIN will be forthcoming.


We will not be reissuing debit cards for this upgrade. Your current debit and ATM cards along with your current PIN, will not change.

** Please be sure and delete the “Card Valet” app for your debit card on or after January 28, 2019. Complete control of your debit card will now be available through Internet and Mobile Banking. This new feature will allow you to turn your debit card on and off, track spending, restrict purchases at specific merchants or for specific dollar amounts and receive text alerts when thresholds are met.

  • WHY ARE WE UPGRADING OUR CORE BANKING SYSTEM?
    This is an investment in our future to enhance your overall banking experience.
  • WILL MY ACCOUNT NUMBERS CHANGE?
    No.
  • IS MY INFORMATION STILL SECURE?
    Yes.
  • WILL THIS IMPACT MY DIRECT DEPOSIT OR PRE-AUTHORIZED/REOCCURRING PAYMENTS?
    No.
  • CAN I USE MY CURRENT CHECKS?
    Yes.
  • WILL MY DEBIT OR ATM CARD CONTINUE TO WORK?
    Yes.
  • WILL INTEREST EARNED ON DEPOSIT ACCOUNTS BE IMPACTED?
    No.
  • WILL ESTATEMENT AVAILABILITY CHANGE?
    Yes. Your current eStatements will not convert to the new system. Please download and print eStatement history before Friday, January 25, 2019 (especially for tax purposes). Once the system has been converted, eStatements will resume, going forward for future statements.
  • HOW WILL THE UPGRADE IMPACT INTERNET AND MOBILE BANKING?
    Internet and Mobile Banking systems will require new login procedures.
  • WILL BILL PAY BE IMPACTED?
    Yes. All Bill Pay information will convert however, eBills will no longer be available. Please contact all eBill payees to
    request paper bills going forward.
  • WILL MOBILE BANKING REQUIRE A NEW APP?
    Yes. Download our new app on or after Monday, January 28TH.

Mechanics Cooperative Bank Chooses Finastra for New Core Banking Platform

Finastra Logo
Taunton, MA – The Board of Directors and Executive Leadership Team of Mechanics Cooperative Bank are pleased to announce that we have selected a new core system provider for the benefit of our customers. This new system will bring together a wide-range of proven and specialized upgrades to create a more supportive and efficient customer experience.

Mechanics Cooperative Bank’s significant investment is aimed solely at improving the products and services available to our customers, with a complete solution built on modern architecture and technology. This comprehensive platform will help provide all Bank staff with exceptional insight for improved customer service and an overall better customer experience.

“By upgrading our core technology, we are making a long-term commitment to our customers.” said Joseph T. Baptista Jr., President and Chief Executive Officer, Mechanics Cooperative Bank. “This is an investment in our future that will help us provide better service and cutting edge products to deliver an overall better banking experience. Working with Finastra, we have selected not only a technology vendor, but a software system that will help ensure our customers’ needs and expectations and remain our top priority.”

We expect our customers to see a majority of these upgrades in early 2019. We are excited for this opportunity to improve our service and ensure our customers continue to have access to the most advanced banking products available in the banking industry.

Our top priority through this process will be to ensure that all our customers are well informed throughout the conversion. Again, we are absolutely thrilled to share this exciting news.

For further information please contact:

John McMahon
Vice President, Marketing

T: 508-454-5038
E: jmcmahon@mechanics-coop.com

About Finastra:
Finastra unlocks the potential of people and businesses in finance, creating a platform for open innovation. We provide the broadest portfolio of financial services software in the world today—spanning retail banking, transaction banking, lending, and treasury and capital markets. Our solutions enable customers to deploy mission critical technology on premises or in the cloud. Our scale and geographical reach means that we can serve customers effectively, regardless of their size or geographic location—from global financial institutions, to community banks and credit unions. Through our open, secure and reliable solutions, customers are empowered to accelerate growth, optimize cost, mitigate risk and continually evolve to meet the changing needs of their customers. 48 of the world’s top 50 banks use Finastra technology. Please visit www.finastra.com.

About Mechanics Cooperative Bank:
With total assets of $580 million, Mechanics Cooperative Bank offers a wide variety of personal and business deposit and loan products. As a Massachusetts co-operative bank, 100% of customers’ deposits are always fully insured. Established in 1877, Mechanics Cooperative Bank is Massachusetts’ second-oldest co-operative bank with eight conveniently located branches in Bridgewater, Taunton, North Dighton, Somerset, Swansea, Fall River and Westport. For more information, call 1-888-MECHANICS (632-4264) or visit Mechanics-Coop.com. Member FDIC. Member SIF. Equal Housing Lender.

Important Dates

Friday, January 25th

• Access to all accounts will be suspended at 6:00 pm.

• Debit cards will continue to work at ATMs and for point-of-sale purchases.

Saturday & Sunday,
January 26th – 27th

    • All locations will be closed and account access will be unavailable.

    • Debit cards will continue to work at ATMs and for point-of-sale purchases.

    Monday, January 28th

    • Access to all accounts will be restored.

    • All locations will open with normal business hours.